Description

Position: Senior Repairs Scheduler Location: Merton Salary: (Apply online only) The role: We are looking for a team player, who is organised, with strong communication skills to join this thriving team. Duties include • Arranging operatives to complete maintenance works • Inputting and updating works orders into CRM system • Overseeing the scheduling team, providing guidance and support • Working closely with the contract management team to ensure efficiency • Listening and understanding issues raised by clients and tenants and actioning resolutions • Communicating with tenants to update on work progress and complete customer satisfaction surveys • Providing excellent customer service The ideal candidate - Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines. - Ability to show tact and discretion when dealing with sensitive and confidential information. - Excellent communication skills, telephone skills and interpersonal skills. - Ability to use IT - MS Packages and database systems - Excellent planning and organisational skills. * Experience working in the construction / property services industry is desirable, particularly within administration, scheduling, complaint handling Please apply now, or contact us for more information