Description

2nd/3rd Line Engineer MSP London – Hybrid (Remote & Client-Site) £40,000 – £50,000 DOE We’re hiring on behalf of a fast-paced Managed Service Provider looking for a confident 2nd/3rd Line Support Engineer to join their growing support team. If you’re someone who thrives in a varied environment, enjoys solving complex technical issues, and wants exposure to a wide range of technologies – this could be the perfect next step in your career. You’ll provide a mix of remote and onsite support to clients across London, delivering high-quality service across the full Microsoft infrastructure stack. Key Responsibilities: * Handling escalated support tickets (2nd/3rd line) from a broad range of clients * Providing remote and face-to-face technical support * Maintaining and troubleshooting Microsoft 365, Windows Server, Azure AD, DNS, DHCP, Exchange, and Group Policies * Supporting hybrid cloud environments and virtualised infrastructure (VMware/Hyper-V) * Monitoring networks, backups, and security systems to proactively address issues * Conducting hardware/software installs, upgrades, and system builds * Supporting disaster recovery, patching, and routine system maintenance Key Skills: * Proven experience in a 2nd/3rd line support role, ideally within an MSP or similar fast-paced environment * Strong skills across the Microsoft Suite – 365, Azure, AD, Group Policy * Good understanding of networking (LAN/WAN, firewalls, VPNs) * Experience with Windows Server 2016/2019/2022, virtualisation (VMware or Hyper-V) * Familiarity with backup technologies like Veeam or Acronis * Comfortable communicating with end users and stakeholders, both remotely and onsite * Passion for learning and keeping up with the latest tech If you're wanting to find a company that can offer you brilliant progression pathways, then please reach out today