Description

1st/2nd Line Support Engineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1st/2ND Line Support Engineer to be based at their London office. This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation: Maintain and update accurate knowledge base documentation quarterly. Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.  Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange). Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint). Multi-factor authentication setup (MS MFA, DUO). VMware and HP hardware. Apple hardware and macOS/iOS. MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).  Package: Up to £40,000 Comprehensive benefits, including private healthcare and contributory pension. Opportunities for professional development and career progression.  1st/2nd Line Support Engineer – Up to £40,000 – Financial Services - London