Description

Service Desk Engineer – London – £35,000 + Excellent Benefits Hybrid Role | 3 Days Office / 2 Days Remote Are you an experienced IT professional looking to take the next step in your career? We’re recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London near Bank tube station, this hybrid role offers a fantastic opportunity to work for a well-established company with over 100 years of expertise, a global client base, and a strong financial foundation. Salary: £35,000 + Excellent Benefits. Duties & Responsibilities Provide 1st and 2nd line technical support to users across the UK and US offices. Set up and maintain hardware including laptops, desktops, and mobile devices. Act as an onsite contact for troubleshooting A/V and network infrastructure. Manage service desk tickets, ensuring timely resolution and customer satisfaction. Support IT inductions for new starters and assist with IT-related projects. What Experience is Required Previous experience in a similar IT support or service desk role (1+ years). Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts. Excellent customer service and troubleshooting skills with the ability to prioritise. Salary & Benefits £35,000 salary, dependent on experience. 27 days annual leave + 8 bank holidays + Christmas shopping day. 10% pension contribution (up to £10,000 p.a.), private medical cover, income protection. Season ticket loan, EAP, flexible hybrid working (3 days in-office). Social and volunteering programmes, life assurance, and more. Location The office is based in Central London, within a short walk from Bank, Liverpool Street and Monument stations. Easily commutable from: Croydon, Bromley, Ilford, Watford, Romford, Dartford, Reading, St Albans, and Enfield. How to Apply Please send your CV to Kate Morgan at CV Screen in strict confidence for immediate consideration. Alternate Job Titles IT Support Engineer Desktop Support Technician 2nd Line Support Analyst Technical Support Specialist CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)