Description

Location: Central London Salary: £33,000-£35,000 Are you an experienced IT support professional ready to take the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. 💼 The Role You’ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. 🛠️ What You’ll Be Doing * Delivering 2nd line IT support to customers across hardware, software, and network issues. * Acting as an escalation point for junior analysts, supporting their development. * Maintaining ticket queues and ensuring SLAs are consistently met. * Liaising with clients and third-party vendors to resolve issues effectively. * Contributing to and maintaining the Service Desk knowledge base. * Identifying recurring issues and recommending process improvements. * Conducting occasional on-site client visits in London. ✅ What We’re Looking For * 3+ years in an IT support role, with solid 2nd line experience. * Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS. * Working knowledge of IT security tools (firewalls, antivirus, data protection). * Excellent communication and interpersonal skills. * Familiarity with ITIL or service management best practices (desirable). * Relevant certifications (e.g., CompTIA A+, Network+, MCSE, CISSP) are a bonus