Description

Microsoft 365 Support Engineer We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on onboarding new clients, migrating existing users to products such as CMap Mail, and providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting. The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes. Key Responsibilities 1. Customer Onboarding & Implementation Support initial setup of client environments, including user accounts and SharePoint configurations. Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access). Liaise between clients and development teams to escalate and resolve technical matters. Provide best practice advice on Microsoft 365 tenancy setup. Assist with data imports into SharePoint and resolve migration issues. Execute PowerShell scripts for automation and bulk changes. 2. Technical Support & Automation Act as an escalation point for 1st Line Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation & Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementation notes Key Requirements Strong client service mindset with excellent attention to detail. Comfortable working independently and in collaborative teams. Able to prioritise and perform under pressure in fast-paced environments. Strong communicator – both written and verbal – with confidence in client meetings. Analytical mindset with excellent troubleshooting capabilities. Essential Experience Microsoft SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public holidays + your birthday off Professional development opportunities Private medical and dental insurance Life assurance Central Manchester office (3 days office-based) Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey. Microsoft 365 Support Engineer