Description

Temporary Customer Service Advisor Alfreton, Derbyshire £12.71 per hour Monday to Friday | Shifts between 9:00am – 6:00pm We are currently recruiting for a Temporary Customer Service Advisor to join a busy and growing customer service team based in Alfreton. This is a fantastic opportunity for someone with customer service or administration experience who enjoys speaking with people, resolving queries and providing an excellent level of support. The role will involve a combination of telephone-based customer service and administration, supporting customers with enquiries, orders and account queries. Key Responsibilities: * Handling incoming customer enquiries via telephone and email * Processing customer orders accurately and efficiently * Investigating and resolving customer queries and complaints * Updating and maintaining customer records on internal systems * Liaising with internal departments regarding orders and deliveries * Supporting the wider customer service team with administrative tasks * Ensuring all customer interactions are handled professionally and efficiently The Ideal Candidate: * Previous customer service or administration experience * Excellent communication skills with a confident telephone manner * Strong attention to detail and accurate data entry skills * Good IT skills including Microsoft Office * Ability to work in a busy environment while managing multiple tasks * Experience working towards targets or service levels would be beneficial If you are customer-focused, organised and available immediately, we would love to hear from you. Apply today for more information or to be considered for this opportunity