Description

We are currently recruiting for an experienced Amazon Connect Architect to support the design and delivery of enterprise-scale, cloud-based contact centre solutions. The successful candidate will own the Amazon Connect solution architecture, covering voice routing, contact flows, IVR, agent experience, integrations, security, resilience and analytics. Location: Edinburgh – Hybrid, 2 days onsite Contract: 6–12 months Key Skills & Experience * Strong hands-on Amazon Connect architecture experience * AWS Certified Solutions Architect * Strong contact centre technology knowledge – IVR, CTI, ACD, voice routing and call recording * Amazon Connect contact flows, queues and routing profiles * Strong AWS Lambda and Amazon Lex experience * REST APIs and enterprise integration architecture * AWS services including DynamoDB, S3, Contact Lens and Transcribe * AWS IAM, security and least-privilege architecture * Experience integrating with platforms such as Salesforce, ServiceNow and bot solutions * Strong understanding of scalable, resilient and highly available AWS architectures * Strong stakeholder management and customer-facing architecture experience Experience with Amazon Bedrock, Kendra, SageMaker, GenAI/AI contact centre solutions and hybrid AWS environments would be advantageous. Candidates must be comfortable working onsite in Edinburgh 2 days per week. Apply with your latest CV for further details