Description

The Role: As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry. Key Responsibilities * Support the Operations team with daily administrative duties * Assist with scheduling officers, mobile patrols and shift coverage * Liaise with clients, staff and subcontractors professionally and efficiently * Monitor and respond to emails, telephone calls and operational enquiries * Prepare and issue reports, incident logs and client documentation * Support with staff onboarding, compliance checks and record keeping * Assist in maintaining accurate operational records and databases * Help coordinate response to client requests and support service delivery * Provide general office and administrative support to the management team * Support the wider team in ensuring service standards and client expectations are met We are looking for someone who is: * Highly organised with excellent attention to detail * Confident communicating with clients and colleagues * Able to prioritise workload and work under pressure * Proactive, dependable and solutions-focused * Professional with a strong customer service mindset * Comfortable using Microsoft Office and office systems * Previous administration or operations experience preferred * Experience within the security sector is advantageous but not essential What We Offer * Competitive salary dependent on experience (from £32,000 pa) * Full-time permanent position * Office-based role in Wakefield * Supportive and growing team environment * Opportunities for progression and development * A varied and fast-paced role where no two days are the same