Description

Resident Liaison Officer – Kitchens & Bathrooms * Location: East London * Contract: L&Q - Kitchen and Bathrooms * Salary: Up to £34,000 + £4,800 Car Allowance + Fully Expensed Fuel Card A leading planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team delivering a kitchen and bathroom refurbishment programme for L&Q across East London. The Role * Act as the main point of contact for residents throughout the works. * Carry out resident visits and provide updates on programmes and access. * Manage resident queries, concerns and complaints. * Arrange and maintain access to properties. * Liaise with site teams, subcontractors and the client. * Support residents throughout the refurbishment process and minimise disruption. * Maintain accurate records and help ensure high levels of resident satisfaction. About You * Previous RLO experience within planned maintenance, social housing or refurbishment. * Kitchen and bathroom experience is desirable. * Excellent communication and relationship-building skills. * Confident dealing with residents and challenging situations. * Organised, professional and proactive. * Full UK driving licence required. Package * Up to £34,000 salary * £4,800 car allowance * Fully expensed fuel card * Long-term L&Q contract in East London Apply now to find out more about this opportunity