Description

Service Coordinator Payrate: £14 per hr. via PAYE Contract Length - ASAP to until 31st Dec 2026 Location: WF12, Dewsbury, UK Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00) Purpose of Job: Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs. RESPONSIBILITIES: Support drivers to act on issues identified on the rounds Undertake debrief of drivers Encourage 'Stop the Job' if it's unsafe, report to your Supervisor Report all service concerns Report all safety concerns Proactively communicate with customers Create a customer excellence approach & culture React to and manage customer queries and complaints Implement service practices that meet the customers' needs Build trust & honesty & maintain commitments with customers and suppliers Report all environmental concerns ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training SKILLS: Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Informed Decision Making - Proficient Continuous Improvement - Foundation IT Proficiency - Foundation BEHAVIOUR: Lead By Example Performance Management Talent Management Effective Delegation Strategic Planning Professional communication with customers EXPERIENCE/KNOWLEDGE: Coordination/administration experience within an operational environment Strong customer service skills QUALIFICATIONS: IOSH Working Safely or equivalent EFFECTIVENESS (start, monthly, 1-2-1s, annually) PEOPLE: Safety leading indicator measures (close calls) Frontline engagement Debrief quality, output and action resolution OPERATIONAL: Effective management of customer complaints Reduction in negative call volumes, complaints and credit notes Increased proactive communication Route efficiency On time collections If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy