Description

Service Coordinator – Birmingham Location: Birmingham, B33 Salary: £28,000 per annum Hours: Monday–Friday, 08:00–17:00 Contract: Full-time, Permanent Working Arrangement: Fully Office-Based We are currently recruiting for a Service Coordinator to join a growing service operation based in Garrett’s Green, Birmingham. This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities. The Role * Coordinate and manage workloads for 5–6 engineers at any one time * Schedule and allocate service work efficiently * Handle a high volume of incoming and outgoing phone calls * Liaise with engineers, customers and internal teams * Manage customer enquiries and service requests * Update internal systems and maintain accurate records * Prioritise workloads to ensure deadlines and service requirements are met * Provide general administrative support to the wider service team About You We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role. You will ideally have: * Experience working in a fast-paced office environment * Strong organisation and multitasking skills * Excellent communication and customer service skills * The ability to coordinate multiple engineers/workloads * Confidence handling a high volume of telephone calls * Good attention to detail and accuracy * A proactive approach and ability to think on your feet * Good IT and Microsoft Office skills Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential. What's on Offer? * £28,000 basic salary * Full-time, permanent position * Monday–Friday, 08:00–17:00 * Stable, long-term opportunity * Supportive working environment * Training and development opportunities * Career progression within a growing business Please note: This is a 100% office-based position in Garrett’s Green, Birmingham. There is no hybrid or work-from-home option available. If you have the coordination experience and enjoy working in a busy, fast-moving environment, apply today with your latest CV