Description

Join a well-established Housing Association in a customer-focused role supporting the delivery of an efficient and responsive repairs service. This Repairs Administrator position offers the opportunity to make a real difference to residents by ensuring their queries, repair issues and complaints are dealt with promptly and professionally. You’ll be responsible for managing a busy customer queries inbox, responding to residents and supporting the team with customer complaints and repairs administration. This is a varied role that would suit someone who enjoys working with customers, is highly organised and can manage a busy workload while maintaining a high standard of service. We’d love to hear from anyone with a background as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Customer Service Advisor, Customer Liaison Officer, Housing Officer, or someone with experience in social housing, repairs, property maintenance or customer service. As a Repairs Administrator, you will be: · Managing and monitoring a busy customer repairs inbox · Responding to customer queries professionally and within agreed timescales · Handling, logging and progressing customer complaints · Liaising with customers regarding outstanding repairs and appointments · Providing residents with regular updates on the progress of their repairs · Liaising with operatives, contractors and internal teams to resolve customer queries · Raising and updating repairs and work orders where required · Monitoring outstanding queries and ensuring actions are followed up · Maintaining accurate customer and repairs records · Escalating complex or urgent issues to the appropriate team I’d love to speak to anyone who has: · Previous experience within social housing, repairs, property maintenance or customer service · Experience handling customer queries and complaints · Excellent written and verbal communication skills · A confident and professional telephone manner · Strong organisational skills and the ability to prioritise a busy workload · Excellent attention to detail and accurate record keeping · Good IT skills and confidence using Microsoft Office · Experience using a repairs or housing management system would be advantageous · The ability to remain calm and professional when dealing with challenging customer situations · A reliable and professional approach, with good references Key requirements for this Repairs Administrator role: · Previous experience in customer service, repairs administration or housing · Experience managing customer queries and/or complaints · Strong administration and communication skills · Reliable with a strong employment history and good references The role is offering the following benefits: · Monday–Friday, 08:00–16:00 · Full-time, office-based initially · Opportunity to work 1 day from home once fully trained · Immediate start available · A customer-focused role within a busy housing repairs team · Opportunity to develop your experience within social housing If this Repairs Administrator role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed)