Description

Job title: Contracts Administrator Location: Manchester Contract length: 12 months Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a proactive, self-motivated Administrator to join our Manchester team to provide vital administrative support for key project initiatives. This is a fantastic opportunity to work within a supportive team where your organisational skills will directly impact our success. Some of the duties will include but are not limited to: * Processing and administering all service contract orders. * Producing contract renewal quotations and service credit quotations. * Managing cancellation activities, producing cancellation reports, issuing purchase order chase communications, and processing contract terminations where required. * Preparing contracts for renewal and prolongation to ensure uninterrupted customer service. * Raising quotations for new and existing contract requirements in line with customer needs. * Undertaking commercial administration tasks, including payment term reviews, invoice query resolution and credit checks. * Maintaining accurate contract records and managing contract documentation within company filing systems. * Providing professional support to contract customers via telephone and email. * Shared responsibility for managing the customer service contracts inbox & customer queries received within Assist, ensuring all customer queries, requests and correspondence are responded to accurately, professionally and within agreed timescales * Creating and maintaining service tickets within the designated ticketing system. * Maintaining high standards of data quality across contract, rota, iBase and customer database systems. Essential Requirements: * Customer-focused mindset, with experience of delivering a high standard of customer service and a commitment to creating positive customer experiences for retention. * Ability to work independently and collaboratively, in a high-pressure environment. * High level of accuracy, ensuring contract data, customer records and documentation are maintained to the highest standard. * Commercial awareness, with an understanding of contract administration processes, invoice queries, payment terms and customer requirements. * Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word & Teams. * Experience of SAP and purchase order processing would be advantageous, although training can be provided for the right candidate. Desirable Requirements: * Experience using an ERP system such as SAP (or Sage or similar)