Description

This role is in the IT sector We are currently seeking an experienced Help Desk Analyst to join our growing IT support team. This is an excellent opportunity for a proactive and customer-focused individual with a minimum of 2 years' experience in a similar role. The successful candidate will be responsible for providing first-line technical support, managing support tickets, and assisting with user account administration across the business. Key Responsibilities * Respond to and resolve IT support tickets in a timely manner. * Provide first-line technical support to end users via phone, email, and remote support tools. * Create, modify, and deactivate user accounts across various systems. * Troubleshoot hardware, software, and network-related issues. * Escalate complex technical issues to senior IT team members where necessary. * Maintain accurate documentation of incidents, resolutions, and user requests. * Support onboarding and offboarding processes for new and departing employees. * Ensure high levels of customer service and user satisfaction at all times. Requirements * Minimum 2 years' experience working as a Help Desk Analyst, IT Support Analyst, or similar support role. * Experience managing and resolving support tickets within an IT Service Desk environment. * Previous experience creating and managing new user accounts and permissions. * Strong knowledge of Microsoft Windows and Microsoft 365. * Excellent troubleshooting and problem-solving skills. * Strong communication and customer service abilities. * Ability to prioritise workloads and work efficiently in a fast-paced environment. Desirable Skills * Experience with Active Directory and Azure Active Directory. * Knowledge of ticketing systems such as ServiceNow, Jira, Zendesk, or similar. * Understanding of networking fundamentals. * IT certifications such as CompTIA A+, Microsoft Certifications, or ITIL