Description

Customer Care and Operations Manager Location: Remote Are you a proactive problem-solver with a passion for driving change and improving customer experiences? Our client is seeking a Customer Care and Operations Manager to join their team on a permanent basis. This role offers the opportunity to lead and optimise the UK Customer Service and operational functions, ensuring a seamless experience for customers while driving efficiency and continuous improvement across the wider operation. Key Duties and Responsibilities: * Lead and manage the UK Customer Service team, ensuring high levels of service to customers and Brand Partners. * Oversee UK operational processes, including logistics, fulfilment, and returns, ensuring smooth operations and customer satisfaction. * Manage the operational relationship with third-party logistics providers and other external suppliers. * Identify and implement opportunities for process improvement, collaboration, and business performance enhancement. Skills and Experience: * Proven experience managing a Customer Service or Customer Experience function. * Strong operational and problem-solving skills with a hands-on approach. * Experience working with external suppliers or third-party service providers. * Excellent stakeholder management and communication skills. * Ability to manage multiple priorities in a fast-paced environment. Company Benefits: * Fully remote working arrangement. * Professional growth and development opportunities. * Dynamic and supportive work culture. * Comprehensive health and wellness programs. FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions. Please contact us to discuss one of our many positions