Description

Travel Coordinator Location: Office based in Norwich, Norfolk Hours: Monday – Friday, 8:30am – 5pm Salary: £26,600 to £27,600 per annum (Plus Company Bonus Scheme) This is an exciting opportunity for a Travel Coordinator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base. As Travel Coordinator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service. We are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike. Desired Skills and Experience: * Organised individual with excellent attention to detail * Professional and polite, with strong written and verbal communication skills * Comfortable managing multiple tasks and prioritising effectively * Proficient in computer systems, processes and Microsoft Office tools * Works well within a team, builds positive relationships and takes pride in doing a job well done. Key Responsibilities: * Delivering consistently high levels of customer service * Managing holiday arrangements including flights, transfers and accommodation * Issuing accurate travel documentation * Handling customer enquiries via phone, email and social media * Maintaining accurate and up to date client records * Monitoring and processing payments * Liaising with suppliers to confirm arrangements and resolve queries * Supporting internal teams to ensure smooth delivery of each booking Benefits: * Competitive salary, reviewed after successful probation * Discretionary company bonus scheme * Company pension * Non-Contractual Company Bonus Scheme * Paycare health benefits scheme including 24/7 GP access * Free on-site parking * A supportive, professional working environment If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you