Description

Helpdesk Administrator Wythenshawe, Manchester 12 Month Contract  1st Step Solutions are working on behalf of a National M&E Contractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position. Duties: - To support in the provision of maintenance services with day to day activities. - Ensure that defined administrative functions of the department are carried out in a timely efficient manner. - Maintain record keeping systems for the department, some of which will be computerised. - Open and distribute all incoming mail. - To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager. - Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures. - General day to day administrative duties - To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. - Updating of the system with information from sub-contractors. - Updating of the system with information from operational staff members. - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. - To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: - Good knowledge of computers and software. - Performing in a busy and demanding Office Environment. - Previous customer experience, able to provide a professional and supportive Customer Service. - Maintain accurate data records