Description

Service Coordinator- Dundee (Hybrid) The Role You will be responsible for coordinating the delivery team, providing clear direction, day-to-day support, and first-line guidance. Working closely with customers, internal departments, and external partners, you will ensure that product orders are planned, scheduled, dispatched, and invoiced in line with contractual requirements. Responsibilities * Support the Operations Manager in the successful, on-time delivery of product contracts. * Support Contract Delivery team, providing day-to-day oversight and direction. * Provide first-line guidance, support, and escalation management for direct reports. * Deliver a consistently professional service to all customers, both internal and external. * Support forecasting activities and contract scheduling for product orders. * Work collaboratively with customers and internal teams to ensure contractual and business objectives are met. * Control and submit all contractual documentation in line with company and customer requirements. * Coordinate contracts and orders in accordance with contractual obligations. * Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle. * Attend and contribute to production, handover, customer kick-off, and customer update meetings as required. * Manage and maintain control of customer delivery dates and the forward order book within EFACS. * Control dispatch and invoicing activities to ensure accuracy and timeliness. * Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation. Requirements * At least 2 years’ experience in a commercial project delivery environment. * Experience of engaging with customers in a pressured environment. * Computer literate and experience with MS Office, Excel. Permanent & Full-time Salary- circa £30K Hybrid