Description

Senior Pensions Administrator At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation. The Role As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include: * Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths * Updating pension administration systems and databases accurately * Logging, scanning, and managing post and correspondence * Handling internal and external telephone and written enquiries professionally * Running automated system calculations and completing manual benefit calculations where required * Producing customer correspondence to draft or final letter standards using electronic document management systems * Monitoring procedural developments and supporting the implementation of changes * Returning original documentation and certificates to members securely * Amending and, with experience, checking non-financial transactions such as changes of address * Developing knowledge of assigned clients and their pension schemes * Supporting project work and wider team initiatives * Providing informal mentoring and support to junior team members * Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support) * Accurately recording time and meeting utilisation targets * Contributing to non-client activities such as training, technical committees, and events About You Essential experience and skills: * Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers * Strong numerical aptitude, demonstrated through work experience or qualifications * IT-confident, particularly in Microsoft Word, Excel, and Outlook * Highly organised with excellent planning and prioritisation skills * Able to manage multiple tasks and meet deadlines * Accurate, detail-focused, and quality-driven * Strong written and verbal communication skills Benefits on offer * Competitive salary and annual discretionary bonus * 25 days' holiday, with buy/sell flexibility * Pension contribution matching * Healthcare plans, life assurance, and retailer discounts * Flexible benefits scheme, employee assistance programme, and digital GP service * Paid volunteering days and opportunities to take part in community initiatives * Employee referral bonus for introducing successful candidates * A supportive environment that encourages learning, development, and career progression