Description

Customer Service Order Processor Hourly Rate: £13.59 Hours: Monday–Friday 8:00am–4:30pm or 8:30am–5:00pm (rota basis) + occasional Saturday 8:00am–12:00pm Location: Bury St Edmunds About the role We are looking for a Customer Service Operator to provide high-quality support to key internal and external customers. This is a fast-paced role where you will manage orders, resolve queries, and ensure excellent customer service at all times.  Key duties Manage customer orders, prescriptions, and complaints Liaise with internal teams to ensure smooth order flow Provide solutions to customer queries quickly and professionally Produce accurate reports and maintain records Support key accounts with tailored customer service Work closely with stakeholders to improve customer experience Requirements Previous customer service experience Strong communication and organisation skills Ability to work under pressure with high attention to detail Confident using Microsoft Office (Excel preferred) SAP / CRM experience desirable but not essential Benefits Private medical insurance Pension enhancement after 12 months Employee Assistance Programme Cycle to work scheme Staff discounts  Join a growing, international company offering stability, development opportunities, and a supportive working environment