Description

Aftersales customer services agent - Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits. Aftersales customer service agents duties -To answer all calls in a courteous and professional manner within the departmental standards. -To deal with all telephone and email queries post reservation and general queries. -To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests -To amend hotel, car hire and transfer reservations -To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes -To work to set targets and ensure efficient customer care handling. -Ability to make decisions in a pressurised environment. -Computer Literate – to be able to use a variety of applications  - GDS(galileo),Outlook and possibly word/excel. Aftersales customer service agents skills required -Travel industry experience is a must with in a sales , customer service or administration team. -Ideally GDS trained, galileo would be a major advantage  Additional information -One in three Saturdays with a day off during the week If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60255