Description

Job Advert A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment. This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs. Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE Key responsibilities will include: Acting as the primary commercial point of contact for assigned customer accounts Managing customer contracts and ensuring compliance with commercial terms Maximising contract value in line with agreed terms and scope Attending customer meetings, wash-ups, and performance reviews Issuing contract briefs to operational teams to support delivery Reviewing and negotiating additional Customer Work Requests (CWRs) Liaising with Production, Planning and Materials teams to support delivery Identifying commercial risks and opportunities across accounts Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI Producing performance summaries and customer reporting post-input Supporting proposals, quotations and contract renewals Leading, mentoring and supporting Account Managers within the team Deputising for the Commercial Director when required Key skills and experience required: Strong aviation commercial / account management background (customer-facing) Proven contract management capability and commercial negotiation experience Working knowledge of Part-145 maintenance operations Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes Confident stakeholder management - able to manage expectations and drive outcomes Leadership experience - mentoring/supporting Account Managers or similar Strong written and verbal communication skills Comfortable working under pressure with multiple stakeholders Competent with Microsoft Office (Word/Excel/PowerPoint) Additional info: Full-time, permanent position Must have the right to work in the UK