Description

Role Overview The role is responsible for processing customer enquiries and complaints from different access channels including in person at Reception, in writing, electronic and by telephone. Key Responsibilities * Handle customer enquiries, provide immediate advice where possible, and accurately record and allocate cases using the CRM system. * Record, allocate and monitor formal complaints and customer enquiries in line with Council procedures, policies and performance targets. * Liaise with Council departments, customers, MPs and Members of the Senedd to obtain timely responses, provide updates and prevent unnecessary escalation. * Provide comprehensive information on Council services, policies and procedures, while promoting online services, My Account and other relevant Council provisions. * Make outbound calls to follow up enquiries and complete transactions, while helping maintain accurate online/intranet information and identifying opportunities to improve digital access. Referral Reward OnTemp is offering £250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch