Description

Housing Officer Location: Northamptonshire - Corby and Kettering Contract: Temporary Hours: Full-time Duration: Ongoing *This role is site based 5 days a week* We are currently recruiting for an experienced Housing Officer to join a local authority housing team based Northampton. This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service. The Role As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies. Your responsibilities will include: * Managing a designated patch of properties and tenancies. * Providing advice and support to tenants on a range of housing matters. * Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues. * Carrying out tenancy visits, inspections and estate management activities. * Taking appropriate action in relation to rent arrears and tenancy enforcement. * Working closely with tenants to prevent tenancy failure and homelessness. * Investigating complaints and responding to customer enquiries. * Liaising with internal teams, contractors and external agencies. * Identifying safeguarding concerns and making appropriate referrals. * Maintaining accurate and up-to-date case records. * Taking appropriate enforcement action where required. * Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes. About You The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment. You will have: * Previous experience working as a Housing Officer or in a similar housing management role. * Good knowledge of tenancy management and housing legislation. * Experience dealing with anti-social behaviour, tenancy breaches and rent arrears. * Excellent communication and interpersonal skills. * The ability to manage a varied caseload effectively. * Experience working with vulnerable residents and complex cases. * Strong organisational and administrative skills. * The ability to work independently while contributing effectively to a wider team. * A professional, customer-focused and solution-driven approach. * The ability to handle difficult conversations and challenging situations confidently. Why Apply? This is a great opportunity to secure a role within an established housing service in Northampton, offering the chance to develop your housing management experience while making a positive difference to residents. If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details