Description

Duty Manager - £15.34 per hour | Permanent | Kenmore Looking for your next step in hospitality? Join a beautiful resort in Kenmore as a Duty Manager, where you'll play a key role in supporting daily operations, developing teams and creating exceptional experiences for owners and guests. Why apply / What's in it for you? You'll earn £15.34 per hour You'll enjoy a resort privilege programme and employee discounts You'll benefit from a generous holiday entitlement You'll have access to an Employee Assistance Programme (EAP) You'll have access to free parking You'll receive a referral programme You'll work 40 hours per week on a full-time, permanent contract You'll have the opportunity to develop your career within a welcoming resort environmentKey Responsibilities As a Duty Manager, you'll support the Resort Manager with the smooth running of the property and help maintain high service standards across the operation. Support the onboarding and induction of new team members Coordinate staff uniforms, including issuing, tracking and stock management Ensure team members understand company policies, procedures and service standards Create and maintain room maps and accommodation layouts Coordinate room allocations to maximise occupancy and operational efficiency Carry out routine room inspections, ensuring cleanliness, safety and presentation standards are met Respond to and resolve owner, member and guest complaints professionally and effectively Support Meet the Manager sessions, gathering feedback and building strong relationships Supervise team members and monitor service delivery across daily operations Handle operational issues and ensure company procedures are followed Maintain accurate records, including onboarding documents, room allocations, inspections and incident reports Liaise with internal departments to support effective communication Complete required company training and compliance coursesWhat we're looking for We're looking for a confident and organised hospitality professional who enjoys working with people and takes pride in delivering excellent service. Previous experience in a hotel or hospitality environment as a Duty Manager Strong communication and customer service skills The ability to confidently support and supervise a team Excellent organisation and attention to detail A professional and positive approach when handling guest concerns The ability to manage competing priorities in a busy environment A commitment to company standards, policies and proceduresIf you're looking for your next step as a Duty Manager in Kenmore, this is a fantastic opportunity to join a resort where you can develop your skills while helping deliver outstanding owner, guest and team experiences. Apply now! Job Number │ 49043/INDFOH Location │ Kenmore Role │ Duty Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy