Description

Role: Service Information Controller Location: Banbury Contract Type: Permanent Salary: £41,072 Per Annum Job Purpose Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network. Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed. What you’ll be doing * Updating CIS screens and public/internal information systems using Tyrell * Making live long-line announcements where automated systems do not operate * Responding to station help-point calls * Reporting faults across Chiltern-managed stations * Ordering taxi and bus replacement services during unplanned disruption * Monitoring, reviewing and downloading CCTV in line with procedures * Liaising with Control and station teams to ensure information is accurate and timely What you’ll bring * Excellent communication skills and strong attention to detail * Ability to stay calm and make clear decisions under pressure * Confidence using multiple digital systems * A proactive, solutions-focused mindset * Flexibility to work shifts, including weekends and bank holidays