Description

Tenancy Sustainment Officer £27,356 per annum Stoke-on-Trent / Agile Permanent Full-Time As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area. What you’ll do: * Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. * Assisting with all areas of move-in to make sure new residents are made to feel comfortable. * Maintaining tenancy conditions and making sure that properties and stock are maintained. * Dealing with enquiries and complaints from tenants and members of the community or public. * Making sure regular property and health and safety inspections and report any issues to the relevant teams. Who you are: * Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice. * Educated to degree level or equivalent, and hold CIH Level 3 minimum of the willingness to work towards * Experience of working in housing and/or dealing directly with the public / customers in a busy service environment. * Experience of dealing with complex behaviour. * Excellent communication and problem-solving skills. * Full UK Driving License with own vehicle for work purposes. * DBS check required. Apply now! We may close this vacancy early if we receive a high volume of applications. #Stoke #StokeonTrent #Homelessness #Permanent #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis