Description

Despatch Team Leader Salary/Rate £28000 - £30000/annum Hours: Monday to Thursday only (7:00 – 17:00) Key Responsibilities As Despatch Team Leader, you’ll be responsible for ensuring the smooth, efficient, and high-quality operation of the despatch department, including overseeing machinery, packing, logistics, and client communication. * Oversee day-to-day running of the Despatch Department, ensuring efficiency and quality. * Apply and monitor quality control standards, updating SOPs where required. * Prepare and process Kanban orders, invoices, and customer orders accurately. * Manage export and import logistics, liaising with third-party suppliers to meet deadlines. * Organise and oversee preparation of pallets and boxes for despatch. * Raise purchase orders and manage packaging requirements. * Provide training, guidance, and support to team members to develop skills and improve output. * Ensure minimal material wastage, accurately recording scrappage. * Lead, organise, and monitor team workloads, ensuring targets and standards are met. * Contribute to continuous improvement through problem-solving and 8D investigations. * Liaise with the Production Manager on staff performance and operational updates. * Maintain stock control of finished goods, raw materials, and internal stock movements. * Liaise with customers and the Quality Engineer to ensure high service and product standards. * Maintain housekeeping standards and ensure compliance with Health & Safety procedures. * Take ownership for identifying and addressing poor practices within the team. * Participate in meetings, training, and personal development to meet role requirements. * Undertake additional reasonable duties (e.g., deliveries, paperwork, machine setup) as required. Person Specification ✅ Essential: * Ability to work effectively in a team environment * Problem-solving and troubleshooting skills * Excellent communication skills (written and verbal) * Strong attention to detail * Proactive approach with a continuous improvement mindset * Flexible and adaptable to team needs * Desire to progress and improve systems * Full driving licence and access to a vehicle ✨ Desirable: * Experience in warehousing and stock management * Team leadership or management experience * Lean Manufacturing knowledge * Understanding of Health & Safety legislation