Description

Complaints Administrator – 12 Week Temporary Assignment Location: Wigston, Leicester Hours: Monday–Friday, 9:00am–5:00pm – 35 hours per week Hybrid: 3 days in the office / 2 days working from home Contract: Temporary – 12 Week Assignment Full-Time We’re looking for an organised and professional Complaints Administrator to join a busy customer-focused team in Wigston on an initial 12-week temporary assignment. This is primarily a written complaints and queries role, dealing with inbound emails and taking ownership of each query through investigation to resolution. You’ll review the information provided, establish what has happened and produce a clear, professional and accurate formal response. What You’ll Be Doing * Managing inbound customer complaints and queries via email * Reviewing and understanding the issues raised * Investigating each case and gathering relevant information * Liaising with internal departments to establish the facts * Producing clear and professional formal written responses * Keeping customers updated where further investigation is required * Managing your own caseload and working to required timescales * Maintaining accurate records of correspondence and outcomes * Escalating more complex cases where appropriate * Providing general administrative support to the wider team What We’re Looking For You don’t necessarily need to have worked specifically as a Complaints Administrator. We’re interested in candidates from complaints, administration, customer service, legal administration, case management, insurance, financial services, housing or similar customer-focused environments. You’ll need: * Excellent written English and communication skills * Strong attention to detail * Good investigation and problem-solving skills * Previous administration or customer service experience * Confidence dealing with sensitive or challenging queries * Ability to gather information and establish the facts * Strong organisation and time-management skills * A professional approach to written correspondence * Good IT and Microsoft Office skills * Availability to commit to the full 12-week assignment This would be a great temporary opportunity for someone who enjoys investigating problems, getting to the bottom of customer queries and producing well-written responses. Monday–Friday | 9:00am–5:00pm | 35 hours per week | 12-week temporary assignment | Hybrid working – 3 days in Wigston and 2 days from home