Computer User Support Specialists

Code: 15-1232.00
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Annual Median Salary
Competitive / Variable
Experience & tech stack dependent
Preparation & Education
Degree / Technical Apprenticeship
Job Zone 4
Industry Demand
Steady Demand
Active demand across the UK tech ecosystem

Occupational Profile & What They Do

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Alternative Tech Titles

Computer Support Specialist Computer Tech (Computer Technician) Desktop Support Technician (Desktop Support Tech) Help Desk Analyst Help Desk Tech (Help Desk Technician) IS Tech (Information Systems Technician) IT Specialist (Information Technology Specialist) IT Support Specialist (Information Technology Support Specialist) IT Tech (Information Technology Technician) Technical Support Specialist

Daily Duties & Technical Responsibilities

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Core Technology, Languages & Tools

Web platform development software
Google Angular Spring Framework
Data base user interface and query software
Blackboard software ServiceNow
Operating system software
Apple iOS Google Android

Skills, Knowledge & Engineering Competencies

Basic Skills
listening to others, not interrupting, and asking good questions reading work related information
Problem Solving
noticing a problem and figuring out the best way to solve it
People and Technology Systems
thinking about the pros and cons of different options and picking the best one figuring out how a system should work and how changes in the future will affect it
Engineering and Technology
computers and electronics mechanical
Business
customer service management
Communications
telecommunications multimedia
Arts and Humanities
English language
Verbal
communicate by speaking listen and understand what people say
Ideas and Logic
notice when problems happen order or arrange things

Live UK Vacancies for Computer User Support Specialists

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Help Desk Administrator
CV-Library London Temporary £13.50/hour
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Desktop Support Technician
CV-Library SO40, Stonyford, Hampshire Permanent
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Computer Scientist
CV-Library HP22, Aston Clinton, Buckinghamshire Permanent £35000 - £50000/annum plus benefits
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Tech Support Engineer
CV-Library M17, Trafford Park, Trafford Permanent £33000 - £37000/annum Health care, Pension
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Desktop Support Technician II
CV-Library NN6, Spratton, West Northamptonshire Permanent £30000 - £35000/annum
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Desktop Support Analyst
CV-Library Exeter, Devon Contract £160 - £180/day
View Job
Salary Expectations

Compensation scales with programming language expertise, certifications, and seniority.

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Technical Terms
#software #conventional interests #hardware #technical assistance #computer #client #problem #operating system #computer support specialist