Occupational Profile & What They Do

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Alternative Tech Titles

Daily Duties & Technical Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.

Core Technology, Languages & Tools

Skills, Knowledge & Engineering Competencies

• Skills (5)
• Knowledge (5)
• Abilities (4)

Salary Expectations

Compensation scales with programming language expertise, certifications, and seniority.

Related Tech Pathways

• Credit Authorizers, Checkers, & Clerks
• Insurance Claims & Policy Processing Clerks
• New Accounts Clerks
• Sales Representatives of Services
• Telemarketers

Technical Terms