Job Summary

• Perform regular maintenance, testing, and troubleshooting of security systems to ensure

optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.

• Perform reactive service visits as required to meet contracted customer's service level

agreements.

• Perform planned preventive maintenance visits as required in line with contracted

customers service level agreements.

• Provide support and advice to clients regarding their security systems, addressing queries

and offering solutions to resolve issues.

• Ensure all work complies with health and safety regulations, industry standards, and

company policies. Maintain accurate records of work performed, including reactive

service and planned preventive maintenance reports.

• Work closely with the service administration and engineering teams to ensure we deliver

exceptional service to our clients.

• To be available for standby on a call-out Rota, as required within the team.
• As the business grows, manage and mentor service engineering team

Skills

• Strong diagnostic and problem-solving skills.
• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662,

NCP 104 and NCP 109).

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good time-management skills.
• Able to identify and solve problems independently.
• Have a professional and positive attitude when dealing with customers.
• Complete detailed work reports accurately and in good time.

Knowledge & Experience

• Proven experience maintaining and repairing security systems, such as CCTV, intruder

alarms and access control.

• Proven experience maintaining and repairing enterprise level systems such as LenelS2,

Gallagher, C-Cure etc.

• Experience with IP-based security systems, networks and security systems software

applications.

• Relevant industry and manufacturing training is favourable.
• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is

Favourable.

Role Specific

• BS7858 Security Screening
• Enhanced Disclosure & Barring Service (DBS) check
• SC Clearance is favourable
• Full, clean driving licence
• Right to Work in the UK
• Participate in a 24-hour emergency call out Rota system
• Some work away from home

Working Conditions

The potential significant hazards and risks for this job are identified below.

This is a guide only and

not an exhaustive list

• Working at height using ladders on a regular basis
• Load, unload, and transfer tools and heavy materials
• Work requiring hearing protection and/or respirators and masks
• Regular bending, stretching, kneeling and crouching
• Work with vibrating tools and machinery
• Regular work outside in various weather conditions