Position: Field Service Engineer

Location: Midlands

Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities – Field Service Engineer (Midlands)

In this role,

you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

Responsible for Installing, investigating and repairing machine faults of both

Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)

Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.

Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.

To assist customers and internal staff with the identification of spare parts.

Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to you

Demonstrate flexibility with start and finish times and cross skilling

Provide Helpdesk / Telephone / Remote support when required. 

Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Experience or Qualifications – Field Service Engineer (Midlands)

A wide range of electrical, mechanical and computer-based engineering skills.

Experience of working on commercial equipment within a production environment alone and as part of a team is required.

Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. 

Good communication, IT and customer liaison skills are essential to this role. 

Benefits – Field Service Engineer (Midlands)

Holiday 25+ BH (increases with service)

Pension (5%ER increases with service)

Vehicle

Private medical insurance

Cycle to work scheme

Parental leave (enhanced with service)

Long Service Awards

Eye care voucher

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.

For more information regarding this Field Service Engineer (Northwest) role please contact Ben Herd on (phone number removed) or (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

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Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process