IT Support Engineer (1st/2nd Line) - MSP

Location: Aldershot, Hampshire

Salary: £30,000 - £34,000, or up to £38,000 for strong MSP experience

Type: Permanent, full-time

The company

Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing their service desk team.

The role

You'll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:

Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services

Day-to-day M365 administration, including users, mailboxes, password resets, MFA and account queries

Troubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issues

Logging, documenting and escalating tickets clearly

Helping with customer onboarding and making occasional visits to customer sites

Liaising with third-party vendorsWhat you'll need

Some experience in IT support or on a service desk

Confidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to people

Comfort troubleshooting everyday issues for business users

Good attention to detail, and the ability to keep several tickets moving at once

A full UK driving licenceNice to have

MSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy